Check the basics
Restart a frozen app, pause downloads, and check if the issue affects just one device or your whole home.
Free self-help from CHT
CHT Tech Health Center.
A little less guessing. Check your internet connection, learn what the results mean, and try easy fixes before booking a visit.
01 / Start here
Test your internet speed.
A speed test measures the connection from the device you're using to a remote test server. It doesn't inspect your router, test every room, or guarantee a fix.
For a fair comparison
Turn off downloads, stand near the router, and test twice. If possible, compare Wi-Fi with an Ethernet connection.
Speed testing uses internet data. A slower result can reflect Wi-Fi signal, other devices, test-server conditions, or your internet plan. OpenSpeedTest provides the testing widget; CHT is not affiliated with that provider.
02 / Understand the result
Compare what you pay for with what you see.
Enter your plan's advertised download speed and the download result shown in the test. The comparison happens only in your browser. We don't save these numbers.
Advertised plan speeds usually describe the wired service under certain conditions; Wi-Fi results can be lower for many reasons. This is educational guidance, not a diagnosis or proof your provider failed to deliver.
03 / Easy checks
What to do if things feel slow.
Test nearby
Run the test near your Wi-Fi router, then in the room with problems. Large differences may point to weak wireless coverage.
Try a cable
If your equipment supports it, compare using Ethernet. This helps separate Wi-Fi performance from the internet service itself.
Ask for help
Still frustrated? CHT can help troubleshoot your router, devices, network coverage, and internet plan during a scheduled appointment.
Need a real person?
We can help you understand what the test is telling you and what to try next. No sales pressure.